Frequently Asked Questions
Q.What services does Once Upon a Chair Rental Co offer?
A.Once Upon a Chair Rental Co specializes in luxury event rentals, offering high-end tents, exquisite tables and chairs, elegant tablecloths, ambient lighting, sophisticated decor, marquee letters, premium dinner utensils, and other essential event equipment and extras.
Q.How do I place an order with Once Upon a Chair Rental Co?
A.Simply visit our website and browse through our extensive collection. Once you've selected your desired items, you can place an order online. Alternatively, you can reach out to our dedicated customer service team for assistance.
Q.How far in advance should I book my rentals?
A.We recommend booking as soon as you have your event date to ensure the availability of your preferred items. Popular items can get booked quickly, especially during peak event seasons.
Q.Do you deliver, and is there a fee?
A.Yes, we provide delivery services throughout Jacksonville and FL. Delivery fees vary based on the location and size of the order. Contact our team for detailed pricing.
Q.Can I view items before renting?
A.Absolutely! We welcome clients to our showroom located in Jacksonville. It's an excellent opportunity to see our range and select the perfect pieces for your event. Schedule an appointment by contacting our team.
Q.What if an item gets damaged during my event?
A.While we understand accidents happen, clients are responsible for any damages or loss during the rental period. Fees for damages will vary based on the item's replacement or repair cost.
Q.Do you offer setup and breakdown services?
A.Yes, we offer both setup and breakdown services for an additional fee. Our professional team ensures your event looks pristine and takes care of post-event disassembly for a hassle-free experience.
Q.How long is the rental period?
A.Our standard rental period is 24 hours. If you require a longer duration, please discuss it with our team when placing your order to arrange suitable terms.
Q.Can I make changes to my order after it’s been placed?
A.We aim to offer flexibility. Changes can be made up to a certain date before your event. However, last-minute changes might be subject to availability and potential fees. Please reach out as soon as you know of any adjustments.
Q.Why choose Once Upon a Chair Rental Co for luxury event rentals?
A.Once Upon a Chair Rental Co is committed to offering unparalleled luxury and service. Our pieces are a testament to craftsmanship and elegance. Combined with our dedicated team and years of experience in Jacksonville, FL, we promise an unmatched rental experience for every event.
